2025.10.9
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Agent module can now access AI Knowledge sources
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You can now enable your Agent to use your AI Knowledge (uploaded files, websites, etc.) directly from the Agent settings panel
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This combines the Agent’s conversational intelligence with your organization’s private knowledge base for more accurate, informed, and cost-efficient responses
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Asynchronous mode for AI Agent
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AI Agent will respond with placeholder message while the final response is processed
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Suitable for Voice channel and complex queries
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Mail AI goals tracking
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Mail AI actions are now automatically tracked with goals - Email Sent, Email Forwarded, Email Suggested, Email Suggestion Used (for supported integrations) and others.
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Dashboard → General: “Email actions over time” graph
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Dashboard → Goals: compare and analyze specific goals
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Discussion Detail: view Mail AI goals alongside other goals in Goals widget
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Product recommender improvements
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Possibility to prioritize products within a category
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Added keyword search in product description/name
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2025.8.3
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New login page
2025.7.16
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New LLM Agent module
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Module that can lead the conversation (answer or ask further questions)
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You can specify the output paths that will stop the module in answering
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You can specify if (and which) integrations are available to the Agent
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2025.7
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New Dashboard in admin
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Specific Dashboard for each channel (chat/voice/mail)
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Possible to add custom dashboards (contact our support)
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This will later replace Statistics menu
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Improved context section in discussion detail
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You are now able to click on context value and see it formatted correctly
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Better formatting
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2025.6
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Undo/Redo in dialog builder
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Press Ctrl+Z/Y or use buttons in Dialogs bottom panel
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Dialog flow heatmap (Beta)
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When you filter out your your discussions you can visualize them in Dialog flow
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