Changelog

Agent module can now access AI Knowledge sources
- You can now enable your Agent to use your AI Knowledge (uploaded files, websites, etc.) directly from the Agent settings panel
- This combines the Agent’s conversational intelligence with your organization’s private knowledge base for more accurate, informed, and cost-efficient responses.
Asynchronous mode for AI Agent
- AI Agent will respond with placeholder message while the final response is processed
- Suitable for Voice channel and complex queries

Mail AI goals tracking
- Mail AI actions are now automatically tracked with goals - Email Sent, Email Forwarded, Email Suggested, Email Suggestion Used (for supported integrations) and others.
- Dashboard → General: “Email actions over time” graph
- Dashboard → Goals: compare and analyze specific goals
- Discussion Detail: view Mail AI goals alongside other goals in Goals widget
Product recommender improvements
- Possibility to prioritize products within a category
- Added keyword search in product description/name

New LLM Agent module
- Module that can lead the conversation (answer or ask further questions)
- You can specify the output paths that will stop the module in answering
- You can specify if (and which) integrations are available to the Agent

New Dashboard in admin
- Specific Dashboard for each channel (chat/voice/mail)
- Possible to add custom dashboards (contact our support)
- This will later replace Statistics menu
Improved context section in discussion detail
- You are now able to click on context value and see it formatted correctly
- Better formatting

Undo/Redo in dialog builder
- Press Ctrl+Z/Y or use buttons in Dialogs bottom panel
Dialog flow heatmap (Beta)
- When you filter out your your discussions you can visualize them in Dialog flow