2 How to communicate effectively with Coworkers support
📩 Standard support (bot setup, dialog changes, consultations)
Always write to: support@coworkers.ai
Never send requests to private e-mails of consultants or sales.
Each request = a new e-mail. In one thread we only solve one issue.
What you need to include:
✅ URL link to a specific discussion, if the problem or question relates to a chat, call, or
e-mail. Learn more here: 4 How to find discussions (calls, chats, e-mails)✅ Problem description:
What was supposed to happen (expected result).
What actually happened (reality).
✅ If it happened multiple times, send links to those discussions.
✅ Screenshots or screen recordings help speed up the resolution.
⏱ Response time:
If you do not have paid professional support (SLA), please be patient.
On working days we usually respond within 48 hours.
If the request is more complex or requires deeper analysis, it may take longer.
If you want faster responses and guaranteed times, contact sales@coworkers.ai or your sales representative who signed the contract with you.
🚨 Reporting bugs in the application
Bugs are reported directly in the application via the "Report a bug" form.
In the top right corner, click on the help icon (1️⃣).
Select the option Report a bug (2️⃣).
Fill out the form:
Type of bug.
Problem description (what was supposed to happen × what actually happened).
How to replicate the problem.
Add your name and e-mail.
Submit using the Report a bug button.
This will create a ticket that goes directly to support.
➡️ The form is used only for reporting technical errors in the application (not for bot behavior).
😵💫 When the bot does not work or there is an outage
First, check https://status.coworkers.ai/
Here you can see if there is scheduled maintenance or a known outage.
If nothing is listed there and the bot does not work at all → call support.
📞 Phone number: +420 530 540 550
Use the phone mainly 🚨 for urgent cases (when the bot or platform is completely down).
What we learned
Setup and consultations = write to support@coworkers.ai, always a new e-mail with links and description.
Bugs = report via the form in the application.
Outages = check the status page, if nothing is listed → call support.