The AI Knowledge module allows your AI Agent to generate smart, helpful responses by using your own data such as documents, websites, or spreadsheets.
It’s built on a powerful retrieval-augmented generation (RAG) architecture, which means the bot doesn’t just "guess" answers but searches your content for relevant information first and then uses that to reply.
This allows you to:
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Answer open-ended user questions based on your sources
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Avoid manually adding every response into your dialog flows
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Keep your answers up to date just by updating your content — update a document, not 50 flows
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Use more data sources that would fit into LLM token limits
AI Knowledge is perfect for answering large amounts of FAQs (when there are too many to create a dialog flow manually or to include them all in a prompt in the Free Prompt Module).
Use cases with strict business logic (canceling orders, uploading documents, etc.) could still benefit from a manual dialog flow approach. See Static vs. Generative Responses
How it Works (in Simple Terms)
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You upload documents or connect data sources
This can be PDFs, website links, Google Sheets, or even manually entered question/answer pairs. -
The system reads and organizes the content
It breaks the content into smaller pieces (“chunks”) and indexes them for fast searching. -
A user asks a question
The system searches for the most relevant chunks based on meaning (not just keywords). Data clarity is critical to returning the correct data “chunks”. See How to improve accuracy -
AI combines those chunks with your prompt
The prompt helps guide the AI on how it should answer (formal, casual, short, etc.). -
AI generates a response
Only based on the content you've provided — no guessing or making things up.
Key Benefits
✅ Faster setup - no need to define every question and answer
✅ Smarter responses - AI uses your content as the source and reacts to the previous conversation
✅ Works in any language - questions are translated automatically, if needed
✅ Control over behavior - you guide how the AI responds via prompts and settings
What’s Next?
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Set up your content (documents, sheets, websites, …)
1️⃣ Add/Edit knowledge -
Use the module in dialog flows
2️⃣ Use AI Knowledge