AI Knowledge
The AI Knowledge feature uses LLMs and your connected data sources to accurately answer FAQs without generating irrelevant responses or hallucinating. It retrieves relevant information from your knowledge base—like FAQs, policies, or help docs—and responds with precise, context-aware answers across any channel.
Simply upload your knowledge source (e.g., a website or document), and our platform automatically processes the data. There’s no need to manually train intents or provide examples of customers questions and connect them to static responses.
When to use?
AI Knowledge can be combined with NLP dialogs and both are suitable for different use cases. Use AI Knowledge base for:
Question and answer pairs
Searching in docs, guides, policies
Frequently changed data sources
FAQs on website or in docs
Product recommendation on e-shops
Order status, account info…
Repetitive queries like greetings…
Smalltalk
Data sources
You can use any combination of these data sources.
Manual QnA pairs RECOMMENDED
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Files (.docx, .pdf, .txt)
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FAQ Tables (.csv, .xlsx, Google Sheets)
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Websites
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