How to improve accuracy

Using best practices and optimizing the AI Knowledge base is key to accurate answers.

Achieving high response accuracy depends on the quality of your content and how it's structured.

With a well-prepared knowledge base, the answer accuracy can exceed 90%, but this requires some human attention.

Data Sources

Format

• Adding the whole website
  When using your website as a data source, it is necessary to only include relevant pages and use the correct CSS selector to filter out unnecessary data (menus, headers, footers, …). AI Knowledge cannot and will not answer accurately when 50% of indexed data is irrelevant or unreadable even by a human — let alone AI.
  Always check the data you indexed from your website manually in the AI Knowledge base.

• Text-Based content
  All information should be in text form. The content must remain understandable even if all images, videos, and other media are removed. This is a common problem with PDFs or websites.

• Tables/charts
  When tables or charts are converted to text form, a lot of information is lost due to loss of structure. Information needs to be in the text itself — not in the structure, format, or visual layout. Imagine reading a table on a braille display.

• Avoid text in the image format
  PDFs or documents with text, tables, or any other information saved as images, should be converted into editable text. AI Knowledge base cannot read image-based text.

Structure

• Avoid redundant explanations
  Ensure that each topic is covered only once in the data sources to avoid conflicts. A common mistake is including multiple data source types (e.g., web page + FAQ document) that both contain slightly different answers to the same question (or when the answer on the web page is later updated).

• Use FAQ format when possible
  Write your content as question-and-answer pairs for clarity and easy retrieval. You can include multiple variants of possible user questions. Consider recreating your knowledge base using the Manual QnA option in AI Knowledgebase to achieve best results.

• Visual separation
  Ensure topics are visually distinct by using headings, subheadings, or bullet points.

Copywriting

• Restate answers
  Answers should provide full-sentence responses, not just “yes” or “no”. This allows the AI to reuse the answers effectively. Also, include full context in every sentence rather than assuming it’s obvious from context or location. This is especially important when not using question-answer pairs.

• Repeat key information
  Don’t rely on context to make important details clear. Repeat the information where necessary.

• Clarity and simplicity
  Use straightforward sentences. Ambiguous phrasing can confuse AI, leading to inconsistent responses.

• Explain abbreviations
  Always define abbreviations within each text block, even if they are used elsewhere in the document. Avoid internal jargon.

• Consistent tone
  Maintain a uniform writing style.